Is DJI Care Refresh worth it? | All details explained
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- Опубликовано: 23 ноя 2017
- DJI Care Refresh: goo.gl/WxESt7
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Tom's Tech Time
Tom wasn't born yesterday.
Lol I dont think so cause u sell it in America so yeah no thanks dude
I'd love to help you out, man, but I'll just go pick mine up in person from Best Buy. Sorry, I'm impatient.
You should also mention, that when using DJI care refresh, you are not getting back the same drone that you send in. They put yours at the back of the que and they send you back a refurbished unit that someone else sent in for repairs. This is how they speed up the process. Unfortunately that means you’ll be getting back a drone that possibly sustained more damage than the one you sent in.
That's horrible!
Just experienced that with a Mavic 2 pro replacement.. I suspected that but now seeing this it confirms my suspicion
Same thing happened to me. I send a brand new mavic air. 3 months old. I got a different one back. I am just concerned if is newer or older.
Tbh it's better than getting nothing at all.
Well it’s coming from the factory I’m sure they wouldn’t send you back a drone that’s damaged.
Thanks for another helpful video Tom !!!
So after having DJI Care Refresh on your drone for the first year, it is not renewable? That's what it appears to say on the DJI site. Only 1 year of coverage and that's it.
Hi there, love the show, i've learned tons. Care refresh YES YES YES I crashed my spark in a tree about a month after purchase. Called into DJI and filled out the required info and sent in with their address and shipping label. The whole process took about a week and a half, and a NEW DRONE was shipped back. YAY DJI really did have good cust service up to the point of getting too many emails asking how i felt with their service. So I think they are trying to improve
Thanks Tom very good review
Tom, you're great!
I would recommend AGAINST the DJI Care Refresh. My drone crashed into the ocean as a result of drone error. The drone lost Satellite Connection over the ocean and it never regained connection. The drone is supposed to return to home after extended disconnect time, but that didn't work either. I provided my flight records to DJI and they clearly showed it was not pilot error, clearly stated that the drone lost satellite connection and never recovered, and it also clearly showed that the drone never made it back to the home point, but crashed into the ocean (so they know Im not just trying to scam them for a free drone). My DJI MAVIC 2 PRO is also still under the 1 year warranty, so this malfunction should have been covered. I don't understand why the policy excludes deep water crashes - as long as it's not pilot error. Whats the difference if we crash on land or in thea sea, if the drone malfunctioned, they shoudl replace it. SHOULD I JUST NEVER FLY OVER WATER NOW? I live in Hawaii and I mainly shoot ocean scenes. BOTTOM LINE- PASS ON THE DJU CARE REFRESH as they will do their best not to pay out.
Very good video. 😊😊😊🌟
I know the video is a few years old by now, but you are mentioning that the cost is around 10% for the care plan and around 10 % for the repair. Looking it up now the plan is 26% and the second repair is 37%! A considerable difference from 10%.
I just looked up the Mini lineup, it's still around 10% for 1 year or 16% for 2 years. The Air2S is also around 10% for the 1-year Care coverage or 17% for the 2-year plan.
I respect your views completely . however as a novice pilot, I'm having problems with my controller. calibrating lost signal through the controller. so what good is it if I have a bad controller?
HI TOM, My DJI go app keeps crashing and does not stay on more then a minute? any suggestions?
Hello Tom just got Mavic mini today where do you get the getterback device from is it easily available
Hey Tom...came across your video after my drone couldn't be found either after a system failure or user error. I was flying today in the Rocky Mountains and suddenly nothing on the screen. There were no warning signals. Moments later I was able to get an image and it was clear it was on the ground...then no signal again. Problem is, there are cliffs, forest, river, DEEP snow and risk of avalanches. Almost impossible and dangerous to find. So while I have the Care Refresh (which I have used for my Inspire 2), sounds like DJI would tell me to risk going in avalanche areas to try and find it instead of replacing it. Hmmm.
The Refresh Cover in the T&C's only provide Cover in the Country of Purchase. So if you go on Holiday to anywhere outside of the UK if it was bought in the UK the drone is not covered????
Hi Tom - Very informative information !
I've just had a ten day ordeal with DJI care - Please add a short video about buying a drone second hand with "remaining" DJI replacement credits. The information on the DJI website is incorrect and leads a consumer to think the care is not transferrable in a private sale, when, alas, it is transferrable, because, It is bound to the serial number of the device.
This caused a lot of confusion with myself, the folks at DJI, and wasted time buying DJI plans that could not be applied - The website has no checks to prevent buying a plan against an existing contract. ( Who knew ?!? ) - It's all sorted, but wow ...
Cheers
I'm new to drones. What's good for water recovery now that Getterback is unavailable? -thanks
A friend of mine lost his Mini 2 in water after it made itself drop in without controller input and DJI Refresh is not helping replace due to "pilot error". Pretty sure that was the point of purchasing the Refresh, terrible experience for him so far where they keep changing the story on him.
No, your friend is wrong. DJI excludes “lost drones” from its service. Pilot error or not.
@@AnonymousCortex DJI advertises that they cover for flyaway issues though. Mine literally did this today and flew into a hanging vine before falling into white water rapids. Does this mean they won't cover it?
@@JoshuaMcTackett as long as you can retrieve the drone, you’re covered.
This "Fly away" sounds ridiculous if it flies away in the wild and we can't find it, means DJI would not replace it? Which is not good, and it is not it better to have comprehensive drone insurance? Which is almost the same amount per year as of the DJI care refresh. Please guide......thanks.
How about international coverage? For example, does it also work if I buy a drone on my vacation in the US and then crash it back home in the UK? Or do I have to send it back to the US then?
good day. i just have a few inquiries in mind. I would like to ask for your assistance. I have returned my drone to my dealer so that my damaged drone will be repaired soon. Im not sure if Dji Care refresh is purchased along with my drone when i bought it 2 weeks ago. If not, am i still be able to buy dji care refresh? and if yes, will i be able to use my dji care refresh instead of paying for the possible price quotation of the damage.
I Hope you could reply.
warm regards,
Bj
I used DJI Refresh after crashing my Spark. No problems. Got my replacement in less than two weeks.
Hello, are only certain regions covered , like USA i bet is always covered. If you like in Philippines or Ireland or New Zealand or Norway or South Africa pr Costa Rica then are you covered?
My mavic pro 2 is 2 months old. Can i still buy dji care refresh?
@@cloudchaser9951 maybe watch the video?
Drew Chieng I bought my mavic air almost a year ago and I can still buy it
Could you clarify what 3rd party damage means? If I put on a flotation device on the drone, will this invalidate coverage if it crashes into water? On one hand, you mentioned that attaching accessories will exclude coverage and yet the purpose of attaching a flotation device is to make recovery of the drone easier.
Does it cover lost drones? Like run-away drones or ones that have been crashed somewhere that is not retrievable?
Hey Tom
I'm new here. Great bunch of videos you have. Im from Australia. Do you have any recommendations for drone insurance? I have a mavic pro platinum fly more package on order. Could you make a video on a list of drone insurance companies?
I forgot to subscribe but will do it now. Please reply back and do a video on a few drone insurance companies.
Keep them great tips coming.
Great video! I already lost a drone in a lake, could you give me more information about the emergency accessory you're talking about? Could it be installed in a mavic air? is it available in Spain? thank you!
How the heck did that happen?
Do i need to reactivate my new recived drone(after i crashed my first time) with my care refresh after i get it?
I have a Dji Mavic air but I couldn't find the Dji Care Refresh for it on your website
does it cover Dji Mavic Air?
What about the Mavic Pro Alpine?? Does this cover the equipment?
What would happen if I turn my drone in as a fly away? DJI sends me a new drone and then weeks later I find my drone that I had lost. What do you do in that situation? Do you need to send the new drone back or can you keep both and will my old one still work? Or does DJI deactivate the old drone via the serial number? I'm sure DJI has some system in place. Otherwise people would sign up for the DJI Care and tell DJI they lost their drone and get another drone for a fraction of the price. It doesn't make sense. How do they avoid this?
Impressive.
Iam planning on buying a DJI FPV drone but the 1 year is $350 AUS, seems ridiculous when compared to the customers with their FPV avatar for only $90 AUS. If I crash the drone after buying the care refresh I don’t need to pay for it? Apart from the $350 for the Subscription ? There is no $50 for crashing?
Hi Tom, great video...one question though...what if my drone gets damaged but it is repairable and DJI tells me that they will only repair the drone. However, i wanted a new drone replacement. Will that be possible? Thanks
Why would you get e new one?
Looks the Joker in Suicide Squad. Without green hair.
What does activate mean. Like I purchased a mavic mini and it arrived two days and it is sealed in box still
So if you crash it into the ocean, or get it stuck on top of a giant sequioa tree and cant get it back will the care refresh not cover it?
Why did you remove the “how I lost my mavic in Israel” video???
So the regular warranty covers it if it "falls out of the sky", but DJI Care Refreash covers water damage. What if it just suddenly falls out of the sky right into a lake? Would the normal warranty cover that?
i bought it but can not find the activation code. where is this?
One problem with DJi Care Refresh is their timing. I purchased DCR along with a Spark drone. Care Refresh has been active for several days now and is good for exactly one year. Problem is, I have yet to receive the Spark. According to tracking, it won't arrive for three more days, so DJi has effectively robbed me of one week of coverage.
LOOOOOOOL
Tom, I had problems on firmware update and DJi charged the fee, I thought this should be a warranty case
Here is the number CAS-1199735-F5S4Z0. I have to pay for a problem caused by a firmware update. It's ridiculous. I'm glad I've bought the DJI Care which reduced my loss.
After paying money to DJI, my case was closed, and I was told they are shipping a brand new drone... let's see when it arrives.
Guess what? It took more than 3 weeks to get my drone back and IT STILL NOT WORKING!
I called to the service I told them the problem is on the RC firmware, and they charged me the DJi care fee, sent me a new drone and the old RC... IT JUST DOESN’T CONNECT!
What a shame, what a hassle, I’m sick and tired about this.
By the second time in a row, my MavicPro returned from DJi Service with the very same defect!!! I’m really frustrated
he forgot to mention that you have to be a vloger to be covered
So can I get this warranty if the drone is purchased at Best Buy?
Thanks for the Info but please note that DJI CARE facility is not for all the Countries like they have mentioned to me when I applied. They asked me for a verification Video and after the verification Video the response was: At the moment, DJI Care Refresh is only available to customers from the U.S., Canada, EU countries, the UK, Switzerland, Norway, Australia, Hong Kong, Taiwan, Japan, South Korea and Mainland China.
I ordered the insurance from DJI before flying. Nice feeling knowing that you’ve got insurance
But say if some one stole your drone or u crashed it and lost it can u make a clame that something bad happened to it and can they send you a new one then
I just bought a air 2s and care refresh how do I activate it
After an unsuccessful firmware update mu RC does not connect to the aircraft anymore, does not beep when I do this procedure on the movie. I already send both RC and aircraft two times to service and I’m still having the same problem!
CAS-1276516-G8N4G6
CAS-1199735-F5S4Z0
I bought this thing directly from DJi Store and now I’m felling like a hostage of a bad service company
Thank You 4 that Great Info. I Appreciate It. Helps 2 Know that there are People 2 Help You...See Yaw
It is. Had a nasty crash. It was cheaper for them to send a new one vs. repairing my original mavic 2
Hello..i jost ordered one .is going to arrive in 2 days..do i buy it before i activate or i have to activate and then do the video end buy it?
both can, afer you have to do it in 48 hours
Will i get replacement?
Just curious, if I buy a mavic pro from someone that does not have the care, and not sure how long the have had the unit, can I still buy the care?
You need to purchase it within 48 hours of the drones initial activation. Meaning it's too late.
@@SimplestUsername this is plain wrong. Yes you can but need to record video showing everything works fine and send it to dji for confirmation
Tom i dont get it, in the video you say DJI covers your a55 but later you mention a repair fee?, a fee on top of the DJI fresh juice whatever its called.
I’d there is physical damage caused by you that is standard regardless of what type or insurance or device you own.
My drone dropped while in air and blew up can I get a new one
Dji refresh covers me in Costa Rica , even that I bought it in 🇦🇪 UAE? Thanks friend!
It states they will cover in the country it was purchased
Will, its OK Mike has apologized already. Happy 2018
What about the second third fourth year and so on?
I don't fly in the winter and that's 6 months right there.
I'm wondering the same thing
Definitely worth it,, I crashed my first mavic pro 2 times they repaired it twice at no cost,, the third time it crashed beyond repair, with damages adding up to almost$400,,,all I had to pay was$79,, they sent me another one,,
I got my drone replaced in 7 days flat. From mail off to return.
Was it brand new tho
What about when your mini is lost at sea?? Flew out to sea lost contact never to be seen again? Contact lost with controller. Thanks Barry Spain 🇪🇸
Then bye bye drone along with your Dji care...
@@VaultTec30000 I ended up getting 70% discount on the new mini 1 than sold it for 350€ and bought the minin2
I will give an update on my experience with DJI Care Refresh, but my situation is different... I crashed my Mavic On the side of a mountain. It's lost in bushes on an incredibly treacherous slope, and unless my rescue attempt using another friend's drone can find it, hook it, and fly out out, I won't be able to return it to DJI. The potential 500ft fall to the bottom of the canyon is not worth the risk.
And here is the problem with dji refresh . If you can't recover it " like in your situation " the dji care was a complete waste of money. If it flies away , or goes in the water and is unretrievable it was a waste of money. IMO it is only good for a new flier with no experience in case they crash it and can go over and pick it up and are able to send it back to dji.
DJI denied my DJI Care Refresh claim. They acknowledged that it was too dangerous for me to attempt to recover my Mavic Pro, and advised against me trying to do so... Then they said they would not replace it under the DJI Care Refresh program, because I didn't recover it! They have given me a coupon worth a small reduction in the price of a new Mavic Pro (aircraft and battery only), and one month to buy it from their store. They will switch my DJI Care Refresh over to the new aircraft when I get it.
They are making a mistake not allowing you to buy this every 12 months
Really I thought you were, so after 12 months if you crash your drone that's it you're screwed?
Really?
I have DJI care refresh and I got the gimbal error. I sent it back and they lost my drone for 6 weeks and tried to tell me I was pulling a scam like I sent them an empty box. Then they tried to charge me 190 for a repair! Not to mention my original drone had to be returned immediately after I purchased it because it arrived broken. So that’s 8 weeks of coverage I lost because they’re fucking idiots.
Clicked video and realized it was you = instant like because I already know it's going to be a good video :)
It sounds all lovely, maybe in the USA, but in real life DJI has the worst service imaginable. I live in Europe, have a Spark with damaged flex cable to the camera, You cannot buy a flex cable, you have to buy the complete camera unit for $180 Mavic the same nonsense costing over $250. If you break flex cable on your Phantom it will cost $9. I asked DJI USA for a service number in Europe so I goed get a quote, I got a number for Amsterdam Netherlands, calling this number I got a guy in Singapore. He could not tell me what the repair would cost, most likely better to buy a new one, but I will never buy another DJI product, even if a lifelong Care Refresh is included
I asked a simple question, WHAT DOES IT COST TO REPLACE THE CAMERA ON THE SPARK stop avoiding to answer, I get enough of these BS answers from politicians. Give me a $ figure. when its out of warranty
DJI support sucks everywhere that’s just how they do business.
@@RuudyL bro I live in the Netherlands, and I crashed my phantom 4 pro and they sended me a brand new drone without care refresh for free. Try it again. The service is much better now.
You are talking about a Phantom, a obsolete drone, although it is much better than some of DJI new ones, So where are they here In Holland now, maybe they will have a flex camera cable, but I don't think so
@@RuudyL but than just don't say it's the worst service.
whats with the old family chain you wearing.. hmmm
Don't forget the remote control. Not Covered...Not even on refresh
Is Care transferrable if the drone is sold?
I asked dji and they said that it is
Yes it is as long as the drone SN number is the same attached to the refresh care,, through out for the first year only,,
He's staring into my soul
That’s mean
Lukas
Talking rubbish.. I had a gimbal fault mavic air..DJI confirmed it was a product fault.. so why did I get used repaired air ??
Will GetterBack work on my girlfriend?
What happens if i loose my drone and can't find it?
watch the video maybe?
@@Nonixification 🤔🤨🤔🤨
Just get State Farm Insurance
I California State Farm will not just insure a drone. You have to have a home owners policy. This is what I was told 3 days ago by a state farm agent. Does anyone have any other input on this for Calif?
Yes , you have to have a homeowners or renters insurance with state farm in order to add your personal property " drone insurance " . The cost is a flat 60 dollars for 1 year and it covers you if you wreck it or it gets stolen or loss of drone with no deductible. All they need is the original receipt of drones you will be covering. By the way the 60 dollars will cover upto 3000 dollars worth of drones:) Hope this helps you and all.....
S. Kingsbury ... Not so. State Farm in California will *not* cover your done, period. You cannot add it to your personal articles policy, or get the $60 drone coverage. They will not pay out if you make a claim for a drone under your homeowners policy.
Not to mention that any homeowner/renter policy usually comes with a deductible of at least $500 (the money that is deducted from your claim payout)
So, let me get this straight. I have to pay to get the coverage, but then I have to pay to USE the coverage?
Jeremy C. Same principle as like having car insurance, health insurance. Except that u dont pay the monthly. To use the coverage u pay for deductible
Car insurance ,,,pay to get ins. and most of the time a deductible......pay again to repair....: )
Ben Cruz I don’t pay a dollar if I crash my car
It's a dillusion,my country {N.Z.} is not covered.We can't get any insurance down here apart from household insurance and only if it is stolen, so if you use your drone outside my insurance is not covered.DJI sells its products worldwide so all shipped to countries should have the care refresh option available, i spent over 4K on my p4p and DJI Goggles but i don't want to use them in case something goes wrong, it took me a long time to save for these purchases and very disappointed with DJI.
And why is this? Obviously the number of units sold per capita perhaps? none the less, smaller countries should still have the option...make it so.
DJI,if you want your product to be global you need to be able to apply global rules and not pick and choose the most population as that is not only Greed but unethical.
If my drone falls in the ocean with a bunch of sharks near my drone how am I supposed to recover it so I can give it to DJI Care
Do whatever it takes. Where's your heart??!!
Seems like a waste of money to me, if i crash ill just pay to fix it.
The most likely scenario is that itll drop out the sky 2 miles away never to be found again so you're not covered anyway..
badadada is the new tadaaaaa
Dji care refresh scammed me out of $100 and I haven’t received my drone back and it’s already been a month since I paid for repairs.
No
Good to know cause my zoom just dropped out of the sky over a wooded area..
dabid S im thinking it was a calibration issue. I put it in sport mode, hit the throttle, all of the leds shut off & it dropped.
dabid S just make sure the multiple flight mode is enabled before take off. You should be good.
dabid S couldn’t find it, currently waiting on DJI to finish their investigation to see if it’ll be replaced.
dabid S yes I purchased the care refresh. Waiting on the result of this situation. If it ends bad, I’ll do a RUclips video about it warning others..
dabid S thanks , respect 💯
My mate crashed his drone into a lake and DJI sent him a new one
Did he retrieve it from the lake?
@@ogfktup Of course, you have to send it back in order to get a new one.
Too much bla bla bla ... keep basic and fast .. 7 min vídeo lol for something you can make a video 1 min ..
Not really helpful for me to know if it's a good deal. Besides, it sounds too good to be true. If you know the mainland Chinese well enough, you'll know that they skilled at persuading you while having their little plan behind the door. (The people from my region which is close to China can speak this from experience haha. You should always doubt the perfect promises coming from their mouth just like their country leaders. I'm trying not to get political, but this is really how it goes in real life when you interact with them. Plus if you're a white-people dominated country, they wouldn't even give you such a great deal. The machine itself is a good enough deal for them to offer - they're not giving you more jetso if it doesnt benefit them much more.) They'll probably explain the policy or diagnosis differently so that they will lose as little money as possible.
Share real experiences/ insider-info like how they really treat the process. This would be the real review that helps decisions.
So so true 👍
Don't bother with dji care. Ive lived in China for a number of years, they will find as many loop holes as possible to not pay out. Even if they do, there are a bunch of spare part outlets if you do your research. Much cheaper in the long run too. Stay informed.
The US dollar sign goes on the left. $49
H
Epizzod
Tom I say it again, one word you use a lot "Episodes", you should perhaps try to remember to pronounce it right cause it is a shame when you are doing so great with the English language. It is Episodes with "s" and not Epizodes with "z". I enjoy your videos, keep them coming. It is a constructive critic.
Tom don't be ashamed you speak better English than a lot of my fellow Americans. Most of us would destroy the German language, including Mr. 66 subs lol:) Awesome videos my friend.
Thomas OConnor, I agree, it was just a brief remark meant as a constructive critic. Tom is really good both in English and in his technical advises.
Don't you have anything better to do than critique how someone says one single word? kind of petty.
Will Gibson, if you bothered to read all I wrote then you should be able to see that my message was very clear and positive and also very constructive towards Tom! He is doing a great job and I just wanted to make him aware of something that he is constantly repeating wrong.
How many languages do you speak fluently?
My drone landed on the freeway and got run over
why do you have lipstick on?
🤣🤣🤣
Jared Leto?
Why does he wear red lipstick?
Oh my. This person has lipstick on...
42 seconds in and you haven't said anything - gave up.
Hi! Thanks for your video. in 2020 when I bought my Mavic Air 2, it was impossible for me to have a DJI Care Refresh. This is the response email from DJI to me.
"Dear Customer,
Greetings from DJI Care Customer Support. We hope that this email finds you well.
Please be advised that DJI Care Refresh is only available in the country or region where the DJI Care Refresh was purchased.
At the moment, DJI Care Refresh is only available to customers from the U.S., Canada, EU countries, the UK, Switzerland, Norway, Australia, Hong Kong, Taiwan, Japan, South Korea, and Mainland China.
We regret to inform you, however, DJI Care Malaysia is not yet available.
We are working hard on that as DJI trying to expand its coverage to reach customers globally. Once there is an update it should be posted on our official website.
Should you have further questions or any clarifications, don't hesitate to reach us out.
Thank you for choosing DJI!"
Is it open to Malaysia?